BUNOVA.

服务条款 · Terms of Service

最后更新 Last updated: 2026-09-29

中文|English

中文版目录隐私政策数据删除说明

一、服务描述

BUNOVA 是面向企业的 AI 增长操作系统,提供企业知识库、AI 客服/销售(草稿生成与人工接管)、多渠道消息管理(Web Chat、WhatsApp、电子邮件、Instagram 私信、Messenger)、客户关系管理与收入分析功能。

二、账号与企业主体

使用 BUNOVA 须以企业身份注册并通过审核。您应确保注册信息真实有效,并对账号下的全部操作负责。如账号出现异常,请立即联系我们。

三、可接受使用

  • 不得发送垃圾消息、欺诈信息或违反法律法规的内容;
  • 通过 WhatsApp / Instagram / Messenger 发送消息时,必须同时遵守 Meta 与 WhatsApp 的商业政策、消息模板与会话窗口规则;
  • 不得尝试绕过权限、预算或审批控制,不得攻击、扫描或滥用服务;
  • 不得将服务用于建立未经授权的个人画像或违法的数据抓取。

四、AI 功能特别说明

AI 生成的内容为辅助草稿,可能存在不准确之处;对外发送前须经人工审批或符合您配置的自动化策略。BUNOVA 不承诺具体的获客数量、搜索排名或营收提升效果。

五、费用

服务采用订阅与 Growth Credits 相结合的计费方式,具体以订单与价格表为准。费用按整数最小货币单位计量,不足额时付费动作将被熔断停止。

六、数据与隐私

我们如何处理数据,请见《隐私政策》;如何请求删除数据,请见《数据删除说明》。

七、服务可用性

我们的设计目标是核心服务月度可用性 99.9%,但不将其作为具有法律约束力的 SLA 承诺。计划内维护将提前通知;因第三方渠道(Meta、邮件/短信/支付服务商)故障导致的服务中断,我们不承担责任,但会尽力协助恢复。

八、责任限制

在法律允许的最大范围内,BUNOVA 对间接损失、利润损失不承担责任;我们的累计赔偿责任不超过您在事件发生前 12 个月内为相关服务实际支付的费用。

九、终止

您可随时停止使用并申请注销;我们可在您严重违反本条款时暂停或终止服务。终止后,您的数据将按《数据删除说明》处理。

十、联系我们

support@example.com;网站:https://example.com


1. Service description

BUNOVA is an AI-native growth operating system for businesses, providing a company knowledge base, AI support/sales (draft generation and human handoff), multi-channel messaging (Web Chat, WhatsApp, Email, Instagram DM, Messenger), CRM and revenue analytics.

2. Accounts

BUNOVA requires business registration and approval. You must keep registration information accurate and are responsible for all activity under your account. Contact us immediately if your account is compromised.

3. Acceptable use

  • No spam, fraud, or unlawful content;
  • Messages sent via WhatsApp / Instagram / Messenger must also comply with Meta and WhatsApp business policies, template and conversation window rules;
  • No circumventing permission, budget or approval controls; no attacks, probing or abuse of the service;
  • No unauthorized profiling or unlawful data scraping.

4. AI features

AI-generated content is assistive and may be inaccurate; outbound messages require human approval or must comply with your configured automation policies. BUNOVA does not promise specific lead volumes, search rankings or revenue outcomes.

5. Fees

The service is billed via subscription plus Growth Credits per your order and price list. Amounts are metered in integer smallest currency units; paid actions are circuit-broken when the balance is insufficient.

6. Data and privacy

See our Privacy Policy for data handling and Data Deletion Instructions for deletion requests.

7. Availability

Our design target is 99.9% monthly core-service availability, which is not a legally binding SLA. Planned maintenance is announced in advance; we are not liable for outages caused by third-party channels (Meta, email/SMS/payment providers) but will assist with recovery.

8. Limitation of liability

To the maximum extent permitted by law, BUNOVA is not liable for indirect or lost-profit damages; our aggregate liability is capped at the fees you paid for the relevant service in the 12 months before the event.

9. Termination

You may stop using the service and request account closure at any time; we may suspend or terminate for material breach. Data after termination is handled per the Data Deletion Instructions.

10. Contact

support@example.com; website: https://example.com

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